SUPPORT

Welcome to the Agero Service Provider Support Center
We appreciate the hard work and high quality customer service our Service Provider partners deliver every day. To help grow your business and improve your experience working with Agero, you’ll notice that we have made some recent improvements to the resources available at www.AgeroTicket.com. Check back often as we continue to make updates to this site. Thank you for your continued services.

* To contact our support team directly, please SUBMIT A NON-EMERGENCY BILLING TICKET above. For all in-progress call updates, please call 1-800-541-2262, option #1. To ensure prompt payment when your dispatch results in a Gone on Arrival (GOA), notify Agero within 15 minutes of the ETA for further instructions and/or GOA authorization.

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IVR Dispatch

Over the next few weeks you will be receiving a call from an Agero representative to have the IVR dispatch system enabled for your account. Please watch the video below to see the IRV Dispatch System in action. Also be sure to download the IVR At-a-Glace and Tip Sheet documents below to make sure you have a good understanding of the system before you are activated.

If you have any questions please reach out to your Performance Manager 

IVR Dispatch At-A-Glance

IVR Dispatch Tip Sheet 

 

Field Information Services (FIS)

Report Name *
Description
Field label
Column heading override
Justification
What does auto mean?
Fields in:

Fields to Extract:

Name for the new table:
Items in the new table are called:

When you bring additional fields into a conversion, QuickBase often finds inconsistencies. For example, say you're converting your Companies column into its own table. One company, Acme Corporation, has offices in New York, Dallas and Portland. So, when you add the City column to the conversion, QuickBase finds three different locations for Acme. A single value in the column you're converting can only match one value in any additional field. QuickBase needs you to clean up the extra cities before it can create your new table. To do so, you have one of two choices:

  • If you want to create three separate Acme records (Acme-New York, Acme-Dallas and Acme-Portland) click the Conform link at the top of the column.
  • If the dissimilar entries are mistakes (say Acme only has one office in New York and the other locations are data-entry errors) go back into your table and correct the inconsistencies—in this case, changing all locations to New York. Then try the conversion again.

Read more about converting a column into a table.

Show fields from Show fields from Show fields from a related table

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