We appreciate the hard work and high quality customer service our Service Providers deliver every day. To help grow your business and improve your experience working with Agero, we have resources available to you using the buttons on the right. Check back often as we continue to make updates to this site.
Invoices are paid weekly. In some cases, invoices can go to audit which may take up to 30 days to be reviewed. If there's a payment discrepancy (mileage disputes, additional charges, etc.) you would like to discuss, please call our support line at 1-800-541-2262, option #2, or submit a ticket by clicking the "Submit a Billing Discrepancy" button on the right.
To update a job in progress, please visit www.AgeroJobAssist.com. If you'd prefer to call, dial 1-800-541-2262, and press option #1.
To ensure prompt payment when your dispatch results in a Gone on Arrival (GOA), notify Agero within 15 minutes of the ETA for further instructions and/or GOA authorization.
Thank you for your interest in getting started or expanding your services with Agero. Below you’ll find some additional information on our current available programs.
Emergency Road Services (ERS) - These are your "everyday" breakdowns including: towing, lockouts, jumpstarts, tire changes, winching, and fuel deliveries. Response times on average within the assigned region should be within 45 minutes (measured from dispatch to arrival at the disablement site).
Priority/Accident Management Towing - Service Providers that elect to participate in our Priority Towing program will service the high priority dispatches, which may include accidents or customers that are enrolled in a premium service. A Priority Towing Service Provider responds directly to disablement scene within 20 minutes and moves the vehicle to a designated repair facility.
Secondary Towing (Vehicle Release Management) - Your responsibility will be to deliver these vehicles from an impound or storage yard to a designated body shop within the requested time period. Most of our programs require service on the same day the vehicle is ready for release – with Agero providing you the relevant details prior to noon local time and requiring your ability to deliver the vehicle prior to 5 PM local time (both locations being within your assigned region). For dispatches provided later in the day, Agero looks to have the vehicle stored at your secured facility overnight and delivered during the next business day. You may be asked to advance funds to release of the vehicle on behalf of Agero for a short period of time. Advanced funds will be reimbursed to you by Agero within 48 hours through a direct deposit to your bank account.